SHIPPING & COLLECTION
We're based in Bedlington, close to Newcastle upon Tyne. When you purchase from us, shipping is free as standard to most mainland UK destinations. Tap here to read more about our shipping process.
If you want to collect items yourself, we’ll give you a 20% discount, no matter what size of item. Tap here to read more about collecting items from us. Please note that unfortunately sale items are not eligible for click & collect discounts. We reduce sale items by 20% anyway, bringing them down to the click & collect price so there's no need for a discount code! If an item reduced by 20% in our sale has a click & collect discount code applied in error, we reserve the right to request the amount discounted using the code is paid prior to collection.
SHIPPING
​We deliver most items via specialist furniture couriers, although occasionally we deliver our own items with our large van and will inform you of this. As standard deliveries will take 2-4 weeks from the point of order. The hours of delivery will be 7am - 7pm, although you should be given a time slot the day before delivery by either urbn nest or directly from the courier team. ​Please ensure someone is available all day to take the delivery on the dates provided. Please note that all dates and times will be subject to change at short notice as disruption can be unpredictable. On the day, you should receive more updates.
If you are unable to take delivery of the item(s) during these times, or would like the item(s) delivered more quickly, we can upgrade your delivery to a date which suits you. Tap here for more info.
We’ll do everything we can to find a safe, legal and convenient place to park. Please let us know if anything changes which we need to know about (such as roadworks). If we arrive and find we cannot safely unload the item(s) from the van, or if no one is in to take delivery, we’ll have to rebook delivery. Please note that this may incur an additional non-refundable fee at our discretion to cover our time and resources.
If upon delivery the item doesn’t physically fit into the property, hindering the completion of the delivery, we'll issue a refund in due course. Please note that we may deduct a non-refundable fee at our discretion to cover our time and resources, as well as any damage to the product as a result of this failed delivery. We’d recommend measuring to make sure the item(s) fit into the property. Tap here to learn more about cancelling your order.
Because we’re based in the north east, shipping to more distant locations like the South West region, Wales, South Coast, and Scottish Highlands as well as deliveries inside the Congestion Zone will require upgraded delivery as it costs us a lot more to ship to these locations from where we are. Tap here for more info.
Delivery of larger items to offshore or international locations isn't free as standard so we’d recommend getting a quote from us prior to ordering. Tap here to get in touch.
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UPGRADING TO FLEXI SHIPPING
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If you’d like to arrange shipping of larger items more quickly than 2-4 weeks from order, you can upgrade to flexi shipping for an additional £30 per item. We'll liaise with you to find a suitable date and time to take the delivery. Our flexi shipping fee also covers delivery to more distant locations and Congestion Zone (As listed above). If you order without flexi shipping and we deem that the delivery address will be more expensive to ship to, we reserve the right to withhold dispatch of the item(s) until the additional £30 upgrade fee has been received.
The easiest way to upgrade to flexi shipping is at checkout. Alternatively, we’re happy to upgrade your delivery before dispatch.
Please note that flexi shipping and any other shipping upgrades over and above the standard free shipping service are non refundable.
If you have had an item delivered and wish to return it, please see how return shipping is managed by tapping here.
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LOCAL COLLECTION​
If you're local, you're welcome to collect items. Alternatively, you can also arrange your own courier service rather than choosing our standard free shipping service. Just select the local collection option at checkout. If you choose this option at checkout, you can use the discount code “clickandcollect” to get 20% off your order.
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After you place your order, you'll be notified of when your item is ready to collect. You'll be able to book a slot online for collection. For items requiring refurbishment, we'll give you an estimated timeframe first.
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Please note that unfortunately sale items are not eligible for click & collect discounts. We reduce sale items by 20% anyway, bringing them down to the click & collect price so there's no need for a discount code! If an item reduced by 20% in our sale has a click & collect discount code applied in error, we reserve the right to request the amount discounted using the code is paid prior to collection.
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If at any point you decide that you’d like to get the item delivered by urbn nest on one of our standard delivery days, you'll need to pay the difference between the standard price and the collection price. If you’d like the item to be delivered outside of our standard delivery days, you'll need to pay the difference between the standard price and the collection price, plus the £30 flexi shipping fee.
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Please arrive in a vehicle large enough and if necessary bring assistance to safely load the item(s). If you require any assistance loading into your vehicle, please let us know in advance so we can make ourselves available to help. We are unable to assist with recommending courier firms or liaising with drivers, which will remain your responsibility, as will the costs of all courier services. We will not be liable for any damage which occurs in transit with shipping not arranged or undertaken by ourselves.
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On collection day, put this address into Google Maps:
urbn nest
7 Palace Road
Bedlington
NE22 7DR
Some limited parking spaces are available adjacent to our side entrance. Please do not park in the bus stop at the front entrance as you may incur a fine for this.